Order Processing

All orders are processed after your order has been successfully placed and payment has been confirmed.

Orders are generally prepared within 1–3 business days.

Orders placed during weekends or public holidays will be processed on the next business day.

During promotions, holidays, or periods of high order volume, processing may take slightly longer.

Shipping Areas

We currently offer shipping within Lebanon.

If you are located outside Lebanon and would like to place an order, please contact us before ordering to check whether delivery to your location is available.

Delivery Time

Estimated delivery time within Lebanon is generally:

2–5 business days

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances outside our control.

Please note that delivery estimates are not guaranteed delivery dates.

Shipping Fees

Shipping fees, if applicable, will be displayed during checkout before you complete your order.

From time to time, GlowGlam may offer:

• Free shipping promotions
• Discounted shipping
• Special delivery offers

Delivery Information

Please make sure that your shipping information is accurate and complete when placing your order.

• Full name
• Phone number
• City / Area
• Street or address details
• Any additional information required to locate the delivery address

GlowGlam is not responsible for delays caused by incorrect, incomplete, or outdated shipping information provided by the customer.

Delivery Attempts

Our delivery partner may contact you using the phone number provided with your order.

Please make sure your phone is available during the expected delivery period.

If the courier is unable to complete the delivery because the customer is unavailable or cannot be reached, additional delivery arrangements may be required.

Delayed Orders

While we do our best to ensure that orders are delivered within the estimated timeframe, delays can occasionally occur.

Possible causes include:

• High order volumes
• Public holidays
• Weather conditions
• Traffic or transportation issues
• Courier delays
• Incorrect address information
• Customer unavailability
• Other circumstances beyond our control

Damaged Packages

Please inspect your package when you receive it.

If your package appears to be damaged during delivery, please contact us as soon as possible and provide:

• Your order number
• Photos of the package
• Photos of the damaged products
• A short description of the issue

Missing Items

If you receive your order and believe that an item is missing, please contact us as soon as possible.

Please provide your order number and details of the missing product so we can investigate the issue.

Incorrect Address

If an order is returned to GlowGlam because of an incorrect, incomplete, or undeliverable address, we may contact you to arrange another delivery.

Additional shipping charges may apply for a second delivery attempt.

Order Changes & Cancellations

If you need to change your shipping information or cancel an order, please contact us as soon as possible after placing your order.

We cannot guarantee that changes or cancellations can be made once an order has already been processed or shipped.

Policy Updates

GlowGlam reserves the right to update or modify this Shipping Policy when necessary.

Any changes will be posted on this page with an updated policy date.