Return Period

If you are not satisfied with your purchase, you may contact us within 7 days of receiving your order to request a return.

Return requests submitted after this period may not be accepted.

Return Eligibility

To be eligible for a return, the product must generally meet the following conditions:

• The product must be unused and unopened.
• The product must be in its original condition.
• The original packaging must be intact.
• The product must not show signs of use or damage.
• Proof of purchase or order information must be provided.

Beauty & Personal Care Products

If you receive a product that is damaged, defective, or incorrect, please contact us before opening or using it.

Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us investigate the issue, please provide:

• Your order number
• Clear photos of the package
• Clear photos of the damaged product
• A description of the issue

Incorrect Product

If you receive an item that is different from what you ordered, please contact us as soon as possible.

Please provide your order number and photos of the product received so we can review the issue.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Opened or used beauty products
• Opened skincare products
• Opened makeup products
• Opened perfumes or body mists
• Opened personal care products
• Products damaged after delivery due to customer use
• Items purchased as final sale, where clearly stated

Return Process

To request a return, please contact our customer support team with your order details.

Please include:

• Full name
• Order number
• Product you wish to return
• Reason for the return
• Photos, if applicable

Do not send a product back before receiving return instructions from our team.

Return Shipping

Return shipping costs may depend on the reason for the return.

If the product was received damaged, defective, or incorrect, please contact us before arranging a return.

For returns due to a change of mind or other reasons not related to a product issue, the customer may be responsible for the return shipping cost.

Refunds

Once we receive and inspect the returned product, we will review the return request.

If the return is approved, we will process the applicable refund according to the original payment method or another suitable method available to us.

The time required for the refund to appear may vary depending on the payment provider or financial institution.

Exchanges

Product exchanges may be available depending on product availability and the reason for the exchange.

Please contact us before sending any item back so we can confirm whether an exchange is possible.

Refund Delays

If your refund has been approved but you have not received it yet, please allow additional processing time depending on your payment provider.

If you believe your refund is significantly delayed, please contact us and we will assist you.

Policy Updates

GlowGlam reserves the right to update or modify this Returns & Refunds Policy when necessary.

Any changes will be posted on this page with an updated policy date.